Returns & Refunds
If you wish to return your order for any reason please contact us at firstname.lastname@example.org and our return address is as follows
Highliving SP zoo
Ul podlesna 57
Podleśna 57, 80-209 Chwaszczyno
We accept items back within the returns window of 28 days, for a full refund you must return your item in the condition you received your goods new and unused condition and in the original packaging.
If you want to cancel/return your order you must tell us within 14 days of receiving your order and you then have 14 days to return the items. (Total 28 days)
Any goods that are opened and we are told that the item is of the wrong size, we quote all the correct dimensions on the selling page you buy from, the goods must be received back to our warehouse un opened and in new condition to receive a full refund.
We will compensate and refund for any damaged that are received in poor condition with photographic evidence.
There are circumstances where only partial refunds are granted:
– Any item not wanted and not returned in its original condition, is damaged or missing parts for reasons not due to our error.
– Any item that is returned more than 30 days after item is received based on our tracking information from the courier delivering your goods.
If you are returning the item to us for a reason other than a manufacturing fault, you are responsible for the cost and arrangement of postage.
Please ensure your return slip is completed and put in with the item you are returning.